Theft from ubereats n their drivers

My phone was acting up yesterday keep dying on me for no reason so I used Karabo’s phone to order food using Uber eats at steers. So at 6:40 a message came through saying there is a delay in the delivery and changed the drivers name so I called new driver and he said he is still in Orlando on his way to pick up the order. At 7:20 a new message saying there was an issue with delivery came through so we go to steers with Karabo and they say the order was taken by the first driver n they were suspicious when second driver came to pick up same order but they had already sent out the order

They gave us the drivers details but we have to follow up with Uber eats so I did only to be told that they can not talk to consumers but need to talk to the restaurant. They eventually listened to me cause I refused to hang up. Then they tell me that they can see that the order was cancelled but I wasn’t charged. Why would I go through all that trouble if I wasn’t charged anything

I want my ****ing money money