Theft from Uber Eats

So ordered 4 different pizza's on Saturday. Upon delivery, I only got 3 of the 4 pizza's. I then took a picture and sent a compliant. Here are the details of the complaint as recorded on their help system:

My message: What was missing or incorrect?: 4 pizzas ordered 1 missing, tangy Russian missing (Picture added)

Uber Eats: thanks for reaching out, Bradley. We've taken a look into your order and the concerns you've raised and unfortunately, we will be unable to provide a refund on this occasion. We understand that these issues do arise on occasion, but not often at this regularity. While we appreciate this wasn't the experience you are looking for, we hope you understand our decision.

My response: answer is unacceptable, I paid for 4 pizza's I would appreciate to have 4 pizza's. please remedy this as soon as possible.

Uber Response: Hi Bradley. Sorry to hear you are unhappy with this outcome. We've reviewed your account and considered many factors when coming to this decision. We'll be unable to to provide any adjustments. There are certain policies in place we need to adhere to, to provide fair support to all our customers. Thanks for your understanding.

My Response: no, you do not have my understanding. I dont want a refund, i want the missing items. otherwise this contitutes in theft. if this is not remedied soon, I will take this further. I will also post all comments and pictures on social media for the whole world to see.

Uber response (6 hours later): Thank you for your replay Bradley. We understand this has been frustrating and are sorry to hear this has been such a poor experience for you. Unfortunately, we are not in a position to redeliver the item. If you would like your food to be deliver, please place a new order. We appreciate you taking the time to let us know your concerns, and want you to know that we are constantly aiming to improve our services to you. thank you for your understanding.

My Response (Next day) STOP. You do not have my understanding. I paid for an item, By law, i am entitled to that item or my money back, otherwise it is theft. I ended up calling the store to sort this out and they had the pizza delivered. This should have been your job, not mine. I have Taken screenshots of this and the pictures, and I am going to put this on social media and I will be logging a complaint with the consumer goods council as you took my money but refused to give me my items, which is a breach of contract. Thanks, but I will not be using uber eats again. I will use Mr D instead.

Uber Response: Hi Bradley, thank you for your patience while we reviewed your account. We're sorry to hear that you're unsatisfied with this experience, but as discussed, we're unable to refund your order. while we understand this news may be upsetting, please note that this decision is final. Any further action you wish to pursue is up to you. We're not happy to hear you had a bad experience, but unfortunately, due to the reasons outlined above, we won't be making any further adjustments here. We would be really optimistic your next experience will be much better.

Here are my comments now on their messages: "We understand that these issues do arise on occasion, but not often at this regularity." - This is not true, so for, out of all my orders, there is maybe 1 out of 10 without a problem.

"We've reviewed your account and considered many factors when coming to this decision." - What are these factors, i don't think you have taken them all into consideration.

"There are certain policies in place we need to adhere to, to provide fair support to all our customers." - Does these policies include *****ing from your customers?

"If you would like your food to be deliver, please place a new order." - So I must pay for my order again? And in the middle of the night, i see how you waited on your response, very bad service.

"We're sorry to hear that you're unsatisfied with this experience, but as discussed, we're unable to refund your order." - I don't care about the money, as I sorted it out with the restaurant, it is now the principal of the matter.

"We would be really optimistic your next experience will be much better." - This is a joke, most orders are wrong.