Theft

On the 15th March 18:58, I placed an order via the app at Caltex Centenary in P.E.The order amount for 4 items was R196.28 which was debited from my account. Driver arrived with only 2 of the 4 items saying that's all they gave him. I showed him my order on my phone & he contacted their help line infront of me. They advised him to close the trip stating he couldn't get hold of me. The driver fearful showed me this & informed me someone from their office will call me. He then left with the 2 items. Few minutes later I see a 2second miss call from Uber ***. I tried calling back to no avail. I lodged a complained 4times on the app & was eventually advised after days of no response, that they unfortunately can't refund me. So I did not receive the food I ordered & Uber Eats refuses to refund me... Please explain????