TERRIBLE Uber system

I am extremely frustrated with Uber Eats. Yesterday I ordered food to be delivered to my son's school. By mistake I had clicked that I would pay by cash (I never do this, and didnt know it was possible for food). When the driver arrived to deliver he called me to ask where the cash was. Obviously I was not there. I could not change the payment method either. The driver kindly left the food trusting I would pay him, which I tried INCREDIBLY hard to do, but due to Uber's awful system, I couldnt. I spent hours trying to find the drivers contact details, or to contact customer support to help me get the money to the driver - an IMPOSSIBLE task. I then went to the restaurant where the food had come from, hoping to meet the driver there or get some contact number from him. No luck. Now - Uber can suspended his account. He is now unemployed. Just like that. I find this inhumane and attrocious. How can you do this to another human being. ITs all the fault of your silly system that does not work. This man needs his job backASAP, not after 8 month review.