Terrible service from UberEats & Chicken Licken

If I could I would give these guys "0" stars, I ordered a Rock My Soul 3 from the Cosmo City Chicken Licken through Uber Eats at around 18:28 evening and paid for my order to be prioritized. Nearly 2 hours later I hadn't received my order as it kept on being postponed I cancelled the delivery and had to drop my work to find out what was the cause of the delay. I collected my order and to my surprise the food was cold when I got home and they didn't follow the instructions on the note I left with my order. I then returned to take back the food and I was told I cannot take the food and need to return it through the app, when I logged the request for a refund UberEats declined my request without a valid explanation "We've taken a look into your request and the concerns you've raised and unfortunately, we will not be procession the refund".