Terrible service from the delivery guy Wilarx

I ordered food from Nandos Cosmo Mall today via uber eats at around 19:15 and when driver arrived at my place? He sent me a message via Uber app requesting the Access code. Which i shared immediately. 2-3min later he said the security guards at my complex were asking him questions and he’s not here for questions but delivery in this exact words. And asked me to come to the gate, which I didn’t understand as i gave him the code and i paid for delivery.

About another 3min later, he then sent me a picture of my food on the ground at the gate. I went to check the food there was nothing and i even asked the Security Guard to help me search. There was no food and money was deducted from my account. Even know i still haven’t received my food. I logged complaint with Nandos and i was referred to Uber eats, as i placed an order via Uber ears.

The response i get from uber eats is not pleasant, they keep on saying I won’t be refunded. My question is , did i pay for the food i didn’t receive and no one is trying to assist me

I have proof picture of food placed on the ground.