Terrible service delivery

I’m absolutely disgusted at the service I’ve received when using Uber Eats. Every single order that I have placed this last month (at least 15 orders) have been delivered long after the estimated arrival time. This is not Uber’s fault, but rather the drivers who take their time when picking up/collecting orders. The one time the driver didn’t even get out of her car, she squished the packaging through her window to give to us. My most recent order, the driver took 25 minutes to get to the pick up point, he didn’t move at all during that time, and then proceeded to deliver another order before ours making the total delivery time 90 minutes after we originally placed the order. When I tried to cancel the order (smoothies - that were of course melted by the time we got them) they simply said they couldn’t cancel because the driver was now miraculously on his way to fetch the order.

They also add a huge fee to every single meal you choose. A single pizza was R30 more on uber eats than at the restaurant so I decided to just order straight from the restaurant because uber is clearly all about making money than providing a good, reliable service to their clientèle.

They clearly don’t train their drivers and ensure proper etiquette when delivering. The drivers take their time and basically ensure the food gets cold before they decide to pick it up. And it’s not always just because the restaurants are busy, most of my orders are during work hours on weekdays - not exactly the busiest time at restaurants. I’m absolutely disgusted at how bad the service has gotten.