Terrible service

I ordered food from vusa bakery using Uber Eats and money was deducted from my account, few minutes later I received a notification that my order has been canceled, but when I check my emails there is no email notification from Uber eats confirming my order, when I check previous order, the order I made is not on past history, yet money was deducted from my account, there is no communication from Uber eats about the my money and refunds