Terrible service

I received shocking service.I ordered food from mcD rosebank .I specified that I don't want ice on my drink.The driver showed up untidy with a drink full of ice.When I told him that I ordered a drink without he told me that I should cancel the whole order.One of McD drivers who was also delivering advised him to take the drink back to the store in order to get the correct drink .He left with it and never returned .which means I paid for something for a meal without a drink.