Terrible Experience with Uber Eats – Tampered Food, Wrong Driver, and Unfair Refund

I had a horrible experience with Uber Eats, and their customer service has been nothing but disappointing. I placed an order worth R180, but when it arrived, I couldn’t even eat the food because the seal on the packaging was broken, meaning it had clearly been tampered with. To make matters worse, when I checked the food, I noticed that some of the meat was missing—I didn’t even get my full order!

On top of that, the driver who was supposed to deliver my food was not the one who actually showed up, which is a serious safety concern. I reported all of this to Uber Eats, expecting a proper resolution, but instead, they closed the conversation and decided to refund me only R56—far less than what I paid. They refused to engage further or offer a fair solution, making it clear that they just wanted to dismiss my complaint rather than resolve it.

This experience was completely unacceptable. Customers deserve to receive untampered food from the correct driver and to be properly compensated when things go wrong. Uber Eats has shown that they do not prioritise food safety, proper service, or customer satisfaction. I won’t be ordering from them again, and I wouldn’t recommend them to anyone who values their money and safety.