Terrible experience with Uber.

This is my second time using Uber Eats, and while I may have misunderstood the PIN system, I still believe the app should have been clearer. I accidentally entered the PIN before receiving my order, and the driver left the food outside a house with no address confirmation. The only thing I have is a picture of the food left on the ground, with no indication of where it was actually delivered. The food could have been dropped anywhere — there was no clear verification of the delivery.

I attempted to contact support multiple times, but I received no response, and Uber has refused to refund me the R350 for the order.

This is clearly a known issue (I’ve seen hundreds of complaints on their Facebook page), and Uber continues to mishandle the situation. Instead of resolving the issue, they blame the customer for a system flaw.

I demand a full refund, and I will not be using Uber again. This issue needs to be addressed.