Terrible Customer Service and Unacceptable Delivery Experience

I am extremely disappointed with how this company has handled my recent order. My food was left on the floor in a public space, completely ignoring the clear delivery instructions I provided. This is not only unprofessional, but also a serious safety and hygiene issue. Despite raising this concern, the response from customer service has been vague and dismissive, hiding behind internal policies instead of addressing the real problem.

I’ve provided evidence of the delivery mishap, but rather than taking ownership of their mistake, they are more focused on protecting their own processes and making excuses. It’s clear they don’t value their customers, and the lack of accountability is appalling.

I wouldn’t recommend this service to anyone who expects their food to be delivered with basic respect and attention. If this is how they handle issues, don’t be surprised if your own concerns are ignored. Unacceptable on all fronts.

It has been more than 72 hours without a resolution or any feedback regarding my case.