Stole my money and ignoring my email and app complaints

The most disgusting customer service protocol I have ever seen. I ordered R430 worth of food. The restaurant was out of stock of 2 of the items yet charged me the full amount, I was not given an option to cancel the order. I am owed R280 for the undelivereditems. I complained right after receiving the order. After like 5 emails giving me the runaround with standard copy-paste responses that did not refer to the actual details of my issue, over 2 days of emails, a consultant by the name of Zubair informed me that the R430 was just a hold on my account and that it would take 2-3 days to reflect. I gave it a week to be sure, yet my account still shows the full R430 debited. I complained again, they refused to look into it because this complaint was more than 48 hours after the order. I kept complaining, and was given the same copy-paste standard replies. They then just ignored my subsequent emails. There is no call centre complaint line. My emails are now bouncing back. I have still not heard back from them. What kind of place *****s R280 from a customer and doesn't even try to engage with the issue?? I was a 2-4 times a week customer, they've lost me. *******.