Still waiting for reversal/refund from canceled order by the restuarant

The restuarant cancels my order and I'm told the money is being refunded, that was on the 9th of Nov and today is the 5th of December. Uber tells me to contact my bank. My bank says ozow payments don't go back to them but I must contact Uber eats.

And I did an ozow payment because the last card payment I made I didn't get my order and swore to only buy cash and they shouldn't have my card details coz they tend to pay themselves. I made a card payment and within 5minutes "the driver couldn't get a hold of me", I could not eve hear a scooter or see any Uber cars, bit when I made the same order same day, 15-20minutes later, the driver dropped the food. I tried to show their fault and they refused to refund the 1st order.

I'm still waiting for my R259.60 that the restuarant canceled, after my payment which reflects going out of my account but never back