Steers and UberEATS are doing nonsense

We stay in Olievenhoutbosch and order from steers BlueHill and driver is currently at Ivory Park with our food,we have been waiting for over an hour and delivery guy not even answering my text.My kids slept hungry cause of delayed order.WHO MUST EAT COLD FOOD.

DRIVER IS BAKANI KT43XRGP like what he doing the other side with out food.

We should have cancellation option cause I want to sleep now who must wait for food that was meant to arrive 8:15 now it's 9:27