STAY AWAY FROM UBER EATS - THEY ***** YOUR MONEY

On the 31 December 2021 I placed an order through Uber Eats for pizza from Romans Pizza Florentia. When my order hadn't arrive after a half an hour I tried contact Romans Pizza only to find that they were closed. I then emailed Uber as they don't have any telephone numbers. I received the response below: - I have a payment issue or question ·

Hi Belinda,

We can see that you have not been charged twice. The charge on your account is an authorization hold.

An authorization hold is a pending charge placed on your account while we confirm your payment method, but it never leaves your bank account.

This hold usually releases within 3-5 business days but time frames may vary depending on your bank’s policy. If you need further information on this process, or if there is a delay in these funds being released, we would recommend reaching out to your bank directly.

Thanks for your understanding. Sent by Naveed T. on Wednesday, January 5, 2022 at 1:47:28 PM

I kept on following up by email and I received the following email: -

Thank you for your message Belinda.

We understand that such experience must have been frustrating. However, as we have mentioned, we are unable to provide a refund for an order that has been placed more than 48 hours ago.

Thank you for your understanding.

I have never experienced such disgusting service in my life and will never use UBER EATS again and I will make sure I tell everyone I know what a terrible business they are running.