Staff badly trained. Driver got lost. Call center not terribly helpful.

The driver ignored instructions and also went to the wrong location. App is buggy so I couldn't contact him. Call center kindly called him (very good consultant this time) and explained the instructions again. He still didn't arrive. Finally he got hold of me but couldn't understand much English so there was no way to get him here. When I complained, the consultant cut the conversation short by telling me to call him again to avoid wasting more time. Can you comprehend that sort of arrogance?!? Well I did and he's still not here and over 2 hours since I made the order. My nephew has gone to bed without supper as I keep battling with this *********** company.

God I wish I had gone for Mr D since Uber are really not ready to do this correctly.