***** UberEats

I ordered Roman's Pizza on the UberEats app, after paying(through my Standard bank virtual card) I realized I made a mistake with the order. I clicked on the cancel order button and it said I won't be charged. I re-ordered but saw that I had no funds left on my virtual card, and paid with my FNB card, thinking they would put the money back on my Standard Bank virtual card. After 24 hours still no refund. I mailed customer care, they said I wasn't charged for the canceled order, so they can't refund me. I sent them screenshots of both amounts deducted of my Standard and FNB accounts. Now I am being ignored. *****!!!!!!