Simply Asia Order cancelled 25 March 2026

Disgusting customer service. Debiting your bank card for food you never received. *******. I had an orer which I ordered via Simply Asia in Plumstaed. I cancelled it and then continueed to order from Simply Asia in Kenilworth. The order cclarly says it was cancelled and I NEVER received it. I have contacted Uber eats on the app and via email and they just keep on asking me to explain and re-explain what happened which I have done umpteen times. There are two suspicious things wrt to this supposed order. Firstly, the email I received thank you for your SUnday order. The order was not a Sunday but a Wednesday. On the app it shows my order was cancelled yet they debited my account. All I want is my refund of R173.49. I get so far as to chatting to an agent on their app and then after back and forth of explaining for 2 weeks, finally receive an email that says they are now closing the query. WHAT A LOT OF S...,. I want my refund