KP
Kamva P
1 reviews | Active since Dec 2019
12 Dec 2022, 08:12
Sickening customer service from Ubereats and Marty farmhouse burgers
Terrible headache of a customer service experience, I do not have lunch and I order a meal from Ubereats first red flag was delivery issues when I went to collect my order the driver was not there in fact the discription of the car is not was he was delivering with, I had to leave a meeting twice and even asked a Co worker to run down no driver I got him on the 3rd attempt when I had to leave with my food he tells me I need to pay cash because I did not pay, I had payed with my work card so I have evidence of a payment made this is infuriating as now I do not have lunch and no one at Ubereats is responding to my messages. The driver is not even answering his phone.
Helpful (0)
Replies (1)0
Replies (1)KP
Kamva P's updateReviewer Update
13 Dec 2022, 14:03I wrote a review about Ubereats 9n the day of the incident I also complained to Ubereats on the day I sent them more than one complaint messages and they never responded, I gave them until Monday as I thought since it was the weekend they might get to me on a work day they never did so I wrote a complaint again as I was charged for food I never received and I was not late to collect the driver blankly told me I was to pay cash even though. My card had been charged and he left with the food. I have screenshots of the messages I sent and all they responded today telling me it's too late they can't help me I kept saying I did query this on time you responded late to the issue and I am getting no help whatsoever from Ubereats I can't let this go as I paid for the food or at least proper service.
KP
Kamva P's update13 Dec 2022, 14:03
Reviewer Update
I wrote a review about Ubereats 9n the day of the incident I also complained to Ubereats on the day I sent them more than one complaint messages and they never responded, I gave them until Monday as I thought since it was the weekend they might get to me on a work day they never did so I wrote a complaint again as I was charged for food I never received and I was not late to collect the driver blankly told me I was to pay cash even though. My card had been charged and he left with the food. I have screenshots of the messages I sent and all they responded today telling me it's too late they can't help me I kept saying I did query this on time you responded late to the issue and I am getting no help whatsoever from Ubereats I can't let this go as I paid for the food or at least proper service.