Shockingly bad experience

I'm a South African user and I'm genuinely shocked by the lack of basic support and communication from Uber Eats. I placed an order, clearly providing all the necessary address details. Despite having received over 80 past deliveries from Mr D at this location, the driver claimed he couldn’t find my office and then left with my food. Since then, Uber Eats customer support has been completely unresponsive. If you’re unable to provide even the minimum level of service for your customers, perhaps it’s time to reconsider your business approach instead of leaving people in the lurch.