Shocking UberEats customer query resolution to a non delivery of a product

Most shockingly terrible service I have ever received from a global institution priding itself and the brand it represents. I ordered Nandos from Sunward Park via UberEats. I was informed that Albert had confirmed delivery. I did not provide the security code not received the Nandos. Upon inquiry with customer service, I was abruptly informed that there is no refund for this particular order and that this Albert had followed procedure. Note, I was NOT requesting a refund in anyway but that the order be collected at Nandos Sunward Park if delivery is a problem. This is not the first time I had placed an order for delivery to this particular address. After several request to solve this professionally with UberEats representatives, I am yet to receive further communication. Totally disheartening to see this unprofessional and pathetic service after i had spent (R445) on the order R403.00) and driver tip (R40.00)

I am appalled and frustratingly disappointed that a company with this much presence can be so nonchalant in resolving a simple order and blame squarely on the customer without providing proof of delivery, proof of address, person who received the order.

I am appalled

kind regards

Kenny