Shocking support

I asked Uber Eats if the chips provided was in fact a large or not. After about 10 correspondences they have still not answered the question. They keep saying that they will not refund. I said I don’t care about refund just tell if that chips packets is a large or not. After perhaps a dozen back and forth I gave up and asked to rate the support. They keep sending a link but it takes me back to the issue and no option to rate support. I’ve seen so many people complain about poor support. Really - we should stop supporting these foreign entities when these are things we can do locally. More so FNB should stop encouraging through ebucks use of Uber Eats to qualify for reward level points but not offer same for domestic options.