SHOCKING SERVICE FROM UBER EATS BACK END

We have had an issue for weeks now whereby somehow our Gourmet Samosserie shop in Joburg has been linked with our Gourmet Samosserie shop in Cape Town.Our store in Joburg hasnt had a Uber Eats order in a couple weeks now losing us lots and lots of money.I try phoning Uber Eats crying for help only for them to say "So sorry to hear this you can email us at ......" Ive sent them more than 50 mails often getting a response stating that their team is on it and will get back to us in 48 hours.After 48 hours asking what happening I get the same response.Sorry if this is writtren badly it's because im bashing my keyboard out of frustration!!!!