Shocking service from Uber Eats

Last night my husband and I decided to treat ourselves to proper Italian pizzas from Lievita and get them delivered to our home so that we could spend some quality time together. We had gotten our baby to sleep by 7pm and ordered our pizzas which were scheduled to arrive by 7.35/7.45pm. When we checked the Uber Eats app the delivery time had changed to 8pm and then changed again to 8.15pm. When the driver, Samuel arrived at 8.30pm he handed my husband a parcel from Tasha’s. We told him that was not our order and in very broken English he said he would sort it out and left. At 8.50pm we saw that our order had been delivered to 3 Kloof Road, Sea Point and the driver refused to take our calls or respond to our messages. There was also no way of contacting Uber Eats to do something about this. Now aside from the fact that we had spent R422.00 on our order which included a tip for the driver and had no dinner our quality time together, which is really precious when you have a young baby, had been completely ruined. I ended up eating toast and my husband stormed out and went to Mac Donald’s. This is absolutely unacceptable!