Shocking customer service, broken promises and glitching system

Poor quality of food was reported via the app about 3hours after delivery was made. Was told I would be refunded R108 which made no sense on an order of R419.90 When trying to question this uber system refused to let me reply to the message. When I checked a few days later no refund and when I questioned this I was told my request was made after 48 hours. Uber system clearly glitched and showed a date of May for an order made on 26th July. I did my part reported the issue on time it's not my fault Uber's system glitched and put incorrect dates, if someone actually checks my account this would be realized but instead I get canned responses and refusals. I will never use Uber eats or Uber rides again.