Shocking and disgusting service

So this morning I ordered Chicken licken via Uber eats. It was 10:05, received a call from 087 number, answered and no one responded on the other end, calls again same thing happened, I ringed back this number and it said number does not exist. Waited a couple of minutes then around 11:30 still no order received, I login and inquired with them and they advised that my order was delivered and I don't qualify for a refund. All this in one email and I was annoyed because they didn't even call or typed requesting more information about the order I didn't receive. I then asked where was order delivered and they shared a pic with some orange plastic and some doorstep. I then said this doesn't prove that this is my door and also how did the driver get in by the gate because he dial at the gate and I open from my phone. No knock at the door where they claim the food was left at my doorstep, Second response from them gaslighted me and it said sorry about your order, you do not qualify for the refund and thank you for understanding. These people are not even giving my case a chance, no matter all the questions I'm asking I receive the same response. I even asked for proof that their driver was indeed here because I checked my address and it is correct even wrote additional notes for the driver. I want my money back from Uber eats. The last response they are telling me about opening notifications on the app, it wasn't my first ordering through them I've never had of app notifications, if its a new thing why am I not notified as I'm placing the order about that function? Not everyone who order through them has an app, since when it's a prerequisite to have an app in order to receive your order? Why is Uber eats not giving me the findings they are talking about that played a role in their ruling? Lastly I want my money, I cannot not receive my food, lose my money and get to be disrespected by Uber, no ways