Service is becoming poorer and poorer!

On 13/12/2025. I ordered food through the Uber Eats App. The delivery guy texted that he had arrived. I went to the gate and no one was there. I waited for a good 30 minutes and he never showed up. Mind you, I stay in a complex where there is an intercom system by the gate where you can press the unit number and a call will go straight to the person who stays in that unit. He never called, he never used the intercom, nothing. There is also a security guard who is always in the guard house next to the gate. He could have spoken to him and told him he is hear to deliver. Nope, he left and marked the order as delivered. So Uber doesn't only hire *********** staff but they also hire ****s. I then reported the matter through their help services on the help. The service is so useless. No sense of urgency, no response to the messages, no sms, no call and no email from them to let you know of the progress. It's almost 24 hours since I logged a complaint and I haven't heard anything from them. When I try to log another complaint, I get a message saying I have logged a similar complaint and I must allow them to work on it. When I try to view my ticket, I get a blank screen. I just want them to refund my money and then I'm done with them. I will delete the app and deregister my account. This is totally uncalled for and very unprofessional.