Service failure and false delivery claim

Yesterday @+- 18h40. I placed two orders with uber eats one from Fisherway and second order from Debonairs at 19h20 first order was delivered and secon order was never delivered. Upon my investigation I called driver three times with no answer. Driver name was Samuel. I the n sent a message to auto machine of customer care cause Uber eats has no contact number to complain. Machine told me unfortunately there is nothing they can do. Driver has followed the procedure. Driver was at my house and there was no one and no refund will be executed. Time was 19h30. I then waited till at 20h00and still no one. I then went to Debonairs to complain cashier and managed told me that driver left at 19h00 i must just wait and call home just to confirm. I waited at the store till 20h55 and also at the store they could not managed to get hold of a driver. I then decided to pay second amount to get what I ordered. How can a driver collect my order at19h00 and in 10 min driver has delivered my order and on top of that the machine advise me that driver waited for 8 min Asperger’s sop. Yet order was collected at 19h20 as per shop manager and cashier