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On 13/01/2020 I ordered from Chicken Licken Hillbrow. My order was delivered by Patrick and payment option was CASH.

I paid the driver. To my surprise when I tried to order again there was a message that I needed to settle the arrears for my last order....basically saying I did not pay for the last order from 13/01/2020.

I sent a message to uber seats support team telling them that I paid for that order and they should investigate and clear my account because I was not willing to pay twice.

They came back saying I should pay the arrears on my account.

Note that I HAD initially stated that I already paid. I provided them with the driver's name. I don't understand why they can't investigate and contact the delivery guy.

They keep telling me to pay the arrears. I refuse to pay twice for an order. Thus is **************** and this is not the 1st time this has happened.

I'm very disappointed with UberEats and their support team. They are robbing us

They simply refuse to clear my account. All they tell me is that I should pay the arrears.

It's like they simply ignore the part that says I PAID THE DELIVERY GUY AND THEY SHOULD INVESTIGATE or contact him.