****med by Uber eats for the 2nd time

I got ****med the 2nd time now with Uber eats the last time I thought it was my fault cause I live 2nd floor the driver did not want to come upstairs on our chat then left but on the report he ddnt specify that my food was not delivered instead it said delivered and Money was already out from my account I let it go….. So again last night I ordered Nandos and paid via my account again money was debited and they said the order was on the way then the driver tells me he is outside I go downstairs but there is no one then he claims he is lost on the chat can’t see my flat number I tell him I’m outside the parking he claims his at some random number I try to direct him but still I’m not winning, then I use the call option on the chat he picks up I tell him I don’t see him cause I’ve been standing outside for 20 mins the only s****** I’m seeing was a steers one which was going to deliver somewhere near my place he says okay I’m coming I was lost you will see me now now then 30 mins later still nothing I call again (the same number ) because now on the chat it has disappeared and the report it says food delivered I can hear the voice that I’m talking to the same person but now he claims he doesn’t know anything about my delivery and his at “number 26” delivering something else the “James “ I’m looking for doesn’t use that number anymore I try to call Uber eats now it doesn’t allow me it says my number is not connected to any account I must use my number but it’s my number I’m using I tried to report on the app it doesn’t say anything then again it debited my money twice from my account I’m so angry because even on google you can’t find the customer support number it only goes to Uber rides and I’m asking them to connect me and they claim they can’t do that cause they are not connected to Uber eats please kindly help me get my money back from these ******** now I’m trying to find the drivers number on true caller it is written UBER FOOD ***** the number is ( ***) and I spoke to a friend also apparently this is the new **** especially if you choose the card option for payment please help me get my money back from these ******** or this Uber eats my just close down