**** by uber eats driver

I ordered food and the guy didn’t arrive, an hour later, he gives me his number to call, I called him and he told me he went home with the food and will deliver it later, since 11:00, I want my refund, the customer service tells me that they will call me and they didn’t. I’ve been using ubereats for years now, they’ve done this before and never complain, today was a big amount of money and I had to do something.I’m still pleading for help My order number is 7F0FA