Rude Uber Eats Drivers

It is with vexed anger that I write thisl. A few minutes ago, approximately 45 minutes ago, I had ordered lunch for my older sister on the Uber Eats app.

The order went well and it was soon to be delivered on time. The altercation came when the delivery man arrived at the wrong location. I had told my sister to wait outside of the original location 3 minutes earlier than his supposed arrival. Unfortunately, my sister never received her order.

Firstly the delivery man, arrived at the wrong location. He berated me when I told him that he was at the wrong location. And he abruptly (rudely might I add) dropped the call on me FOUR TIMES when I tried to explain that my sister had been waiting for 10 minutes already at her Student Residence and she could not see him. He refused to acknowledge that he was at the wrong location and as I tried to reason with him that he was at the wrong location, he rather hot-headedly refused to listen to me and insisted he was at the right location.

He even gave the phone to the security guard of his location to speak to me. I explained to the security guard that he was supposed to be at the Greenfields Student Residence in Sydenham and I asked him if he could please direct him in the right direction. The security guard agreed and tried to direct him but he refused the advice. As the order was cancelled, I received a phone call from my sister that a food delivery man had rode by on his motorcycle - of which she tried to stop him, because she assumed it was the delivery man because she had seen him earlier shout into his phone - and it was then she realised that he was supposed to deliver her lunch.

I am deeply appalled at the service given to my sister and I. And quite frankly annoyed. As a customer, I will think twice before using the app.