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I ordered this order last week and paid in cash. I remember I paid exactly R47 in cash - 2 twenty rands, a R5, and a R2.

When my delivery partner Aruna arrived i paid the R47, (the order was only R42) he even counted this IN FRONT OF ME, and he even rudely asked - is this the tip (as if it wasnt enough) - the R5. I said yes.

Then this saturday i tried to make another order and then saw that i couldnt place the order because it said that i didn't pay for my previous order with aruna.

I contacted uber eats about this situation and that i know for a fact that i did pay and this is the response i got:

Thank you for reaching out, Kirsten.

Your account is currently in arrears as you have missed a cash payment from a previous order.

As this is the first time it has happened, we have cleared your arrears of amount ZAR41.90 as a sign of goodwill. Please note that this is a one time exception, and should this happen again, you would need to clear your arrears yourself via credit or debit card.

In future, please make sure you pay the correct amount of cash, to ensure your account doesn't have an outstanding balance.

We appreciate your understanding.

Sent by MI on Saturday

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I can only assume the delivery guy Aruna saw that i was young and decided to take advantage of this and make me pay twice for something i already paid for.

Before you accuse your customers without reason, i would check your delivery guys, because he was not being honest about this payment. And i can only guess that it's because he took the money for himself.