Road food anyone?

I have to share the most shocking delivery I have ever experienced. I waited at the gate for my food to be delivered and when the driver pulled up he opened his bike top box and proceeded to look surprised. He then closed it, got back on his bike and drove away leaving me standing on the side of the road confused and bewildered. I was still in the process of trying to contact UberEats on the app when the driver came up the street again and opened his top box to reveal my food.....like a magic trick except not. When I asked him what had just happened he pointed at the perfectly good bike box and told me it is broken. I then asked him where my food had gone and he told me it had fallen out his box....... MY FOOD CAME OUT HIS BOX WHILE HE WAS DRIVING AND LANDED ON THE ROAD AND HE HAD TO GO BACK TO FIND IT!!!!!!!!! I am still speechless over the ordeal. Half my order was destroyed and covered in sand and bits of tar and the only reason this happened is because he did not lock the lid of his bike box and drove like a crazy person enough for me food to get tossed out!!!! What the hell UberEats, you really need to vet your drivers or something because this is actually unacceptable and there is no email address for them and they are not even on Hello Peter, just goes to show they don't care about their customers, it is all about the money and nothing more. They are probably best friends with Google, they have the same 'I don't care' attitude.