Ridiculous customer service!

I signed up for Uber One and cancelled the membership more than 2 months ago. Now I am still being debited R50 every month and I have no access to benefits so I am literally paying for nothing. Uber keeps closing my complaint conversations and saying it's been reported before, yes it was reported last month when they debited me for nothing and now again, it's an ongoing issue. I don't recommend signing up for uber one! Uber Eats customer care has pathetic customer service! Not impressed.