revolting customer care

wow, disappointment is an understatement, I’ve been trying to resolve a payment issue, R409,50 has been in an auth hold since April, I know how auth holds work right, anyway then I contacted support because it isn’t allowing me to place another order until I pay that, how can I pay it if it’s in auth hold? I haven’t received my money back so it hasn’t been reversed and apparently the order hasn’t been paid, I’ve spoken to customer service multiple times who are so unhelpful and rude even via chat desk, Uber Eats is convenient that’s why I use it, but at this point if this doesn’t get resolved in a timely manner I’m done with them, this order is from April & it’s almost July now, I have to both people to order for me instead since I can’t checkout on my app until I REPAY that money, I’m not mad, this needs to be fixed, it’s not my first issue with Uber Eats either, this place needs to be boycotted