Review of UberEats

I placed an order on Ubereats from Wimpy, Springfield Value Mart yesterday 25th July which I did not receive however was charged and not refunded. Order #669F. The driver delivering was Hussein Swedy. He did not make an effort to contact (no call or message) me when he arrived and I tried several times to call him but the call could not go through. I wasn't notified that he had arrived either. On the app there are clear instructions to buzz the house when he arrives and he failed to follow those instructions. The only note he left on the app is that I did not appear and the security told him he is not allowed in the complex due to COVID which is why he was supposed to contact me which he did not. When I asked the security what happened, he said he informed the delivery guy to buzz the house he is delivering to but refused and told the security that he will be back, he is in a hurry. Hussein never returned. Over and above, he marked the order as delivered of which it was not. I queried the order on the app but it hasn't been resolved. I am frustrated that I've been charged R323.58 for something I did not receive.