Requesting Uber Eats for my refund for bad service provided

Order never arrived Tue, Aug 27, 5:35 PM Were you at the delivery address at the expected delivery time?: Yes, I waited by the gate since 16:45

Did the delivery person try to contact you?: No

Does your order appear as delivered or canceled in the app?: Not sure

Anything else we should know to help us understand what happened?: I have been waiting at my gate single 16:45 Panga L. - Aug, 5:35 pm Were you at the delivery address at the expected delivery time?: Yes

Did the delivery person try to contact you?: No

Does your order appear as delivered or canceled in the app?: Not sure

Anything else we should know to help us understand what happened?: I'm waiting for my delivery, since I paid Panga L. - Aug, 6:15 pm Wed, Aug 28, 12:26 AM Tell us what happened: The delivery guy never arrived and never called, we waiting outside the gate for him/her from 16:45 till 17:30, we even went to enquire with Braai block who told us that the guy left a long time ago. They they know why he never came. I was charged R405.96 for the order that never arrived, kindly arrange my refund because the guy never came at all, I don't know where he went. I have used this App before ordering food and all deliveries came through so I don't expect the delivery guy to have excuses about finding the place. Eagerly awaiting your response Panga L. - Aug, 12:26 am Were you at the delivery address at the expected delivery time?: Yes I stood at the gate with my kids from 16:45 yesteday

Did the delivery person try to contact you?: No

Does your order appear as delivered or canceled in the app?: Delivered there's even an invoice by Thabiso Aldross at the incorrect address I never provided

Anything else we should know to help us understand what happened?: Kindly check with Braai block I called to get help and they assured me that the Driver left with the food and they are suspecting that he stole the food. I had to place another order directly in the store, which the store can confirm. Panga L. - Aug, 7:14 am Hi Panga,

We’re sorry to hear that you didn’t get your order.

Our approach is always to focus on fixing the problem at its core and our first priority is your satisfaction in any case.

The delivery person tried contacting you after arriving at the destination and also waited for more than 8 minutes to deliver your order. Therefore, this order isn’t eligible for a refund.

To help avoid such issues, please review your address and phone number before placing an order.

Do not hesitate to come back to us if you have any questions on this subject.

dbutt2 - Aug, 9:43 am D Were you at the delivery address at the expected delivery time?: Yes

Did the delivery person try to contact you?: No

Does your order appear as delivered or canceled in the app?: Delivered

Anything else we should know to help us understand what happened?: My order was ****** by your Driver, kindly refund my money and consult Braai block who are aware of the situation Panga L. - Aug, 12:39 pm Hi Uber Support,

Im afraid, what your driver has said it's a pure lie, when he left Braai block we could see him on the App and when he was supposed to turn into Burger Street, he never showed up.

The address that is on the receipt is not my address and I waited from 16:45 with my kids by the gate in order for him not to struggle contacting us.

After 17:30 I went to Braai block to enquire if the driver was lost or something and I was told he took the order a long time ago.

I had to place another order and pay for it because I was desperate for food with my kids, Braai block can attest to that.

Your feedback will be very much appreciated

Regards Baatseba

Get Outlook for Android________________________________ From: Uber SupportSent: Wednesday, August 28, 2024 9:43:55 AM To: ***ubject: Order never arrived

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[Uber] SUBMITTED Order never arrived

Hi Panga,

We’re sorry to hear that you didn’t get your order.

Our approach is always to focus on fixing the problem at its core and our first priority is your satisfaction in any case.

The delivery person tried contacting you after arriving at the destination and also waited for more than 8 minutes to deliver your order. Therefore, this order isn’t eligible for a refund.

To help avoid such issues, please review your address and phone number before placing an order.

Do not hesitate to come back to us if you have any questions on this subject.

Go to the conversation [https://s3.amazonaws.com/uber-static/emails/2018/global/arrows/arrow2_white_left.png]This message was sent by dbutt2 from Uber support. Continue this conversation by replying to this email or clicking on the above button. Panga L. - Aug, 1:00 pm Were you at the delivery address at the expected delivery time?: Yes

Did the delivery person try to contact you?: No

Does your order appear as delivered or canceled in the app?: Delivered

Anything else we should know to help us understand what happened?: I need my refund pls I can't sponsor someone food without it being my choice Panga L. - Aug, 6:06 pm Reply Send