Request for Refund

Yesterday I placed an order for three Mzansi breakfasts at McDonald’s through the Uber Eats app. I immediately realized the delivery address was incorrect and cancelled the order. The payment was made by card, but I have not received a refund. When I contacted support via the app, I was told no refund would be issued because the restaurant had already deducted the funds.

Given that I cancelled the order promptly, I am concerned that no money has been returned and I have been waiting without resolution. I would like to request a review of this case and the refund I am owed.