Repeated Problems Leads to Trust Downgrade

I have had many problems ordering with UberEats from the McDonald's in Observatory, CPT. They frequently have slow service, omit items and get orders wrong. I understand this is more an issue with the restaurant but it is the only one in my area and UberEats has handled this issue badly, especially considering this restaurant is their driver hub for the area.

My orders are so frequently incorrect that I have taken to complaining using the "incorrect/missing item" help query in the app, in the hope that Uber would begin checking orders or improve their service. Today I had a missing item and when I complained I was informed that I would not be refunded because I had a suspicious number of complaints. I wonder why that is?

I told them to check my account, I only ever have missing items from one restaurant and that this has been an ongoing problem which I have complained about in the past. They responded with a veiled threat suggesting that my account would be terminated if there was more "suspicious activity".

I probably only complain half of the time there are problems, and I only started complaining a few months ago, which shows how terrible the issue is. To those who say "order from a different restaurant", I frequently do! But sometimes I want McDonald's, unfortunately this particular one is very badly managed and I am disgusted at UberEats for not properly investigating and for essentially accusing me of ***** and threatening to close my account; rather than accept responsibility or deal with the problem.

I see that they also do not respond to complaints here (big surprise) and they also do not give you ticket numbers for your support queries. We need stricter regulations on megacorporations.