Refusing to refund

I am writing to express my extreme dissatisfaction with the service I recently received from one of your drivers. Unfortunately, this has been the worst experience I have had with your platform to date.

On 05/12/2023 my order was supposed to be delivered to me. However, the driver returned with my order between 20:52 and 20:57, claiming that they had waited for 8 minutes. I attempted to contact the driver by phone, but to my surprise, the number provided did not exist.

Realizing the gravity of the situation, I immediately reached out to your customer support team, providing them with screenshots of the communication and details of the failed delivery attempt. I requested a refund for the undelivered order, but much to my dismay, my request was denied by your support staff.

I find it incredibly disappointing that despite providing evidence of the driver's failure to follow instructions and even encountering a non-existent phone number, I have been denied a refund. As a loyal and frequent user of Uber Eats, I expect a higher level of customer service and accountability for such issues.

I kindly request that you review my case once again and reconsider providing me with a refund for the undelivered order. I believe it is only fair and just, given the circumstances I have described.

I hope this matter can be resolved promptly and to my satisfaction. However, if the issue persists, I may have no choice but to explore other alternatives for my food delivery needs.

Thank you for your attention to this matter, and I look forward to hearing from you soon.