refusal of refund

i spoke to their "bot" the same day i bought this washing machine and wanted to return it same day and refund. they said i must take it to the actual store it came from. i took it to the store and lady very helpful said uber needed to refund me and if i bought it directly from their online store i would be refunded immediately. i went back to uber eats and the refuse to refund me because "time lapsed" time the bot conveniently did not inform me of. see below: Sat, May 02, 10:57 AM Share details: i ordered the bennett read washing machine. when my order arrived i didnt not want it any longer. it was not what i expected and im not going to use it. i read your terms went to tygervalley to return the item and they informed me that uber was suppose to fetch the item and refund me as i requested the day i bought it. i want a refund and the item can be collected. i dont want it and wasted my money on an item that is not suitable for me. please advise and process a refund please. kind regards Afton Afton D. - May, 10:57 am can i just have a refund please. i went to the store as instructed and the said you guys must refund me Afton D. - May, 1:53 pm Hi Afton,

Thanks for reaching out.

We will not be able to provide you with a reimbur*****t for your order on this occasion, as it has exceeded our 7-day (168-hour) threshold.

We understand that this is not the outcome you hoped for in this instance, and we are sorry to hear of any inconvenience caused.

Please let us know if you have any other questions or concerns.

Shivranjini - May, 1:57 pm S first of all no one informed me about the 7 day (168hr) rule and i spoke to your bot that said i needed to take it to the store which i did. so i dont see how this is my fault. had this been said the first day i wouldve done this day one. this is pathetic customer service. i am so disappointed what must i do with this thing? i will never purchase anything for uber eats again. i support you guys and almost never complain. im utterly disappointed. Afton D. - May, 3:11 pm Hi Afton,

Thanks for reaching out.

We will not be able to provide you with a reimbur*****t for your order on this occasion, as it has exceeded our 7-day (168-hour) threshold.

We understand that this is not the outcome you hoped for in this instance, and we are sorry to hear of any inconvenience caused.

Please let us know if you have any other questions or concerns.

Shivranjini - May, 3:15 pm

sies i just want my money back and you guys to fetch this thing i dont want it.