Refund refused by Ubereats.

I placed an order on the 22nd of January, but the App had a technical issue and showed the order did not go through and was not delivered. I placed the same order on the 23rd, which was delivered successfully.

I noticed on the 26th that two payments went through on my bank statement. I lodged a query, but Ubereats came back stating that I should have queried within two days and refused a refund. I appreciate that there are policies, but the issue was a malfunction on their App.