Refund Query

I have been a very loyal customer for this company and ordered food online, and after this pathetic experience, I will never again. I ordered foot at Nolz Kitchen, they didn't have oxtail, so I made a mistake and instead of correcting the order and replacing, I ordered more for to the value if R561. 90 on the 13 August. I then requested the restaurant to cancel the order before they deliver. Fortunately they did, I then found out that the money never reversed, I queried on Facebook to the restaurant and they said they cancelled the order and didn't get the money, I need to query with Uber, I then sent a message to UberEats on the 25th they asked me for an ID number of the order inorder to assist me, now when I sentd the details I was told its more than 48hrs abs will not get my money back.

I need my money reversed, in my account ASAP or I'm taking this further. The person who assistede with this query did not even give me options to show that you guys want to help. But just told me there's nothing you cN do. ***. Aftdr spending so much money with you and today one query is an issue. Where is my money?