REFUND NOT RECEIVED

Since the 17th of August I have been trying to get a refund of R710.50 for an order that I did NOT receive. After speaking to numerous consultants at UBER, that confirm that the money was indeed taken out my account and the order was in fact cancelled, it's been a whole month and still no refund to date was made. On the 17th August when I originally spoke to the consultant, they advised the funds would be reversed in 5 days, they picked up an order ID and the restaurant we ordered from, it's been over a month and when I contact UBER they keep asking for an order ID, that I no longer have and is not recorded on my app. This is daylight ******* at it's best, very dishonest and ********* of UBER.