Refund I never got back but I was promised

I am so disappointed in how Uber eats can treat its customers like this it’s purely disgusting infact On the 25/01/2023 I ordered from but their driver kept on calling me saying his at the gate but when I go out he wasn’t even there I sent a complaint on the app they answered and said they see what happened their driver did not follow the map They then said I will get my refund after 7 days till today I haven’t received my money back this is on I think Uber eats should shut down cause they are so unprofessional