Refund for *****ulent credit card payments not considered.

I had 8 *****ulent purchases on my company Credit Card in August 2023 whcih I reported to Uber Eats via their online platform as their call centre number is no longer active.I attached my bank statement and highlighted the transactions totaling almost R2,100.I also gave them the first 4 digits and last 4 digits of my credit card. However only get automated responses and no reference number. When I follow up, I find that the call I logged is already closed but no one has contacted me or updated me on what is happening.