Refund

On the 5th of December I ordered food from Steers Ghandi Square, I waited for my food but it never arrived. On the estimated time of delivery I checked the app the status appeared that it had been delivered I found it strange since I didn't get a message or phone call to inform me that my order had arrived. I ran to check outside as I thought maybe it was due to network issues and there was Noone outside. I asked security if anyone had left my food and the answer was no. I called the delivery partner and their phone went straight to voice mail. I informed Uber eats that l I didn't receive my order, the response I got was that based on my account and history I will not be refunded. I asked if they could list the reasons why they won't refund me they still gave me that vague reason. I refuse to be intimidated by Uber eats it seems they think I complain for fun and I don't have anything better to do. The restaurants and Uber Eats and their stakeholders need to be held accountable. If I order something and I am not satisfied with the quality, quantity and if part or all of the order is missing its well within my right to complain as I am paying for that food it's not free. I just want my money back the delivery personell need to be held accountable and UberEats should stop intimidating us from speaking up.