REFUND

On 08/03/2024 I placed an order with Uber Eats, paying R143.00 for my meal. Shockingly, the order never arrived! I immediately lodged a complaint through the app, but instead of receiving assistance, I was met with incompetence and disregard.

Your agent had the audacity to tell me that I should have reported the issue within 48 hours, completely ignoring the fact that I reported it the very same night of the order! Furthermore, they had the nerve to mistake the refund for my first order as a resolution for the current issue. Are you kidding me?

To make matters worse, when I tried to follow up on the complaint, I was met with silence until I called your customer care line. And let me tell you, the response I received was beyond unacceptable. The individual on the other end of the line was rude, dismissive, and downright disrespectful.

It's bad enough that my hard-earned money was taken for a meal I never received, but to add insult to injury with such abysmal customer service is beyond comprehension.

I demand immediate action to rectify this situation and a full refund of the R143.00 that was ****** from me. I won't rest until this matter is resolved to my satisfaction.

Regards